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FAQ

Your satisfaction is important to us. We guarantee your 100% satisfaction or we will provide you with a full refund.

Shipping

Awesome Paws Co ships most items from our Colorado location using USPS. The shipping charge on your order covers shipping, packaging, and labor costs. Because of this we do not offer free shipping as we want to keep our product price as low as possible to give you the best value. Some items are shipped from out international wholesale partners and will take 2-6 weeks. Please see product page for shipping information.

Delivery and Tracking

When items are shipped from our Colorado office, our delivery times are usually 3-7 days. We ship first class with tracking which usually takes about 3 days for delivery after your order has been processed and packaged. When we ship an email with a USPS tracking number will be sent to you. 

When items are shipped from our international wholesale partners, items may take from 2-6 weeks for delivery. A USPS tracking code will be available.

We guarantee that you will receive your items or you will receive a full refund.

Refunds and Exchanges

Complete information about our Refund Policy is on the Refund Policy page. Please read this before you order.

Terms of Service and Privacy Policy

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